reserve the right to make fair and reasonable
substitutions according to the practical availability of
specific flower types and containers worldwide.
When we receive a flower order from
customers, every effort
is made to create an arrangement of the shape, size and
colour and using any flower varieties specified, according
to the order description. Specific flower types may be indicated
on the order, either by actual description or in the content
of an item from the product list.
In the case where a specific flower type or colour is unavailable
within the given time frame of delivery in that locality,
substitutions may be used within the arrangement to achieve
the same overall shape, style and colour effect and to ensure
that the order is delivered on time.
Flowers of a similar shape, size and value but different
type and colour may be used if other flowers in the 'arrangement'
substitute for that colour and the overall effect of the
arrangement is maintained.
In arrangements of a single flower variety
(eg rose bouquet),
the flower variety will take precedence over colour.
However we utmost take care of customers desire we request
our customers to be ready for a substitution in their order
description to allow for any difficulty in supplying the
order to exact specification.
In case of where substitution is done we follow the hierarchy
of importance given below.
(1) Delivery time of the order, followed by
(2) Color preferences, followed by
(3) The overall style of the arrangement, followed by
(4) Specific flower varieties.